Telstra is facing another backlash after yet another outage on their network today.
The mass outage today seems to be mainly affecting customers who use the iMessage service which is the internal messaging app for Apple products. Brisbane, Melbourne and Sydney customers are reporting not being able to use the iMessage app at all for sending or receiving messages and are venting their frustration via the usual channels on social media such as Facebook, Twitter etc.
What are you guys messing with? Isn’t iMessage just data? I can use data fine just not iMessage.
— Le Chat Chic (@adzap) February 20, 2018
Can’t use iMessage although can use data (twitter) I can’t cal out either
— GCbear (@bearoftheGC) February 21, 2018
@telstra I’m located in Sydney and I have no service! Trying to look at outages on your website and it’s not working. What’s the issue?!
— Jeri (@Charleyj69) February 20, 2018
— JoJo Stav ?⚪️? (@jojo_stav) February 21, 2018
Telstra has conceded that do have a problem currently and that they are working on a fix to restore services ASAP. A Telstra spokesperson added that customers can still use their SMS service to send standard text messages until the iMessage service is restored